Thursday, October 28, 2010
it's all in the experience. . .
i can remember being a little girl of 6 or 7 and going shopping with my grandparents for my birthday and Christmas. . .throwing pennies in the fountain, lunch at Bambergers' Carriage House.
it was an experience - an event - the total package
that experience is what I am looking for when i shop, especially in non-bargain/discount stores. if you are going to over-price everything, then I want the foreplay that goes with it.
i want a pretty location that is clean, neat and smells fresh (at the VERY least). I want a decent bag for my purchases and I want the boxes, hangers, etc to be not broken or dirty.
i have to say, i have been sorely disappointed lately, and my adventure in Macy's this week is just the most recent in a long string of disappointments.
i've been searching for a great pair of black, low-heel boots. not too dressy, not too "much". . .i found a cute pair at Macy's today - they are Bandolino's. Now, the display included boot boxes, so I could help myself. . .but no one came to ask how I was making out. the store was not crowded.
when i shuffled up to the counter (where 2 sales women were standing) with my broken box, the one asked the other if she had helped me. . .i jumped in with a loud "no - I helped myself thank you".
ok - that was not my best manners. . .she then proceeded to put the broken box in a too-small bag and told me that was the biggest bag she had.
if i had not been searching for boots since August, I would have returned them. that is how much bad service bothers me - 9 times out of 10 I'd rather do without than reward a bad store with my money.
are you listening retail?
how about you faithful readers? what are some of your latest shopping experiences - have they been good, bad or ugly?
catch you soon -